FAQ
- Your ALTA1 machine
- A glass kettle
- A lid with an ultrasonic generator
- A strainer and a cleaning brush
- User manual
- Potency chart card
1. Grind your herbs (if applicable) to a fine consistency.
2. Put the herbs into the glass kettle.
3. Select the "Activate" cycle and set the temperature and timer.
4. After the herbs are activated, pour your infusion base (oil, butter, etc.) into the glass kettle.
5. Select the "Altafuse" cycle for faster infusion if you have 17-19oz of liquid in the kettle and adjust the temperature and timer. Otherwise, select the "Infuse" cycle and set the temperature and timer.
6. Once complete, strain the infused liquid through the strainer.
7. Clean the machine after each use.
- Once you've activated your herbs, add chopped butter to the mixture and set the machine to a high temperature in "Activate" mode to melt the butter.
- Proceed with the remaining steps as usual.
Infuse: This mode is for infusion without using ultrasonic technology.
- Suitable for any amount of liquid and herbs.
- The temperature can be adjusted from 120 to 220℉ (50 to 100℃); the time can be adjusted from 10 to 180 minutes.
Altafuse: This mode is for infusion using the ultrasonic generator. It significantly speeds up the infusion process.
- To protect the ultrasonic generator, you would need to have 17-19oz of liquid in the kettle to run the Altafuse mode
- There's no limit to the amount of herbs you can use in Altafuse mode. However, for quantities exceeding 30g, consider extending the infusion time to ensure thorough extraction.
- The temperature can be adjusted from 120 to 160℉ (50 to 70℃); the time can be adjusted from 40 to 100 minutes.
1. Remove the glass kettle with the lid from the machine.
2. Discard the spent herbs from the glass kettle.
3. Clean the glass kettle with warm, soapy water and a cleaning brush. Wipe the lid and the ultrasonic generator with a damp cloth. Both the glass kettle and the lid are dishwasher safe.
4. Wipe down the exterior of the machine.
5. Allow all parts to dry completely before storing.
You can use it with different types of herbs and ingredients such as:
- Dried herbs (chamomile, lavender, mint, rosemary, etc.)
- Fresh herbs (basil, cilantro, parsley, etc.)
- Spices (cinnamon, ginger, turmeric, etc.)
- Tea leaves
- Citrus zest
- Dry fruits
You should avoid using ALTA1 to infuse any alcohol.
We recommend starting with 14 grams of herb for the optimal infusion experience. For more experienced users, you can increase the amount up to 30 grams.
The ALTA1 offers customizable infusion times to match your preferences and ingredients. Typical infusion times range from 40 minutes to 2 hours. Experiment with different durations to find your perfect infusion strength!
- A consistent white light indicates that the kettle is correctly positioned.
- During any ongoing mode, a pulsing white light is displayed.
- A green light indicates that the current cycle has finished.
- A red light indicates that the machine requires attention. Check for any errors in the user manual or contact customer support for assistance.
Several factors could affect infusion strength:
- Insufficient herb quantity: Ensure you're using the recommended amount of herb.
- Short infusion time: Experiment with longer infusion times for a stronger flavor.
- Suboptimal herb quality: Opt for higher-quality, dry herbs.
- Incorrect infusion base: Choose a base that effectively absorbs the herb's flavor and compounds (e.g., oils, butter, alcohol).
We want you to love your ALTA1 infusion machine! However, if you're not completely satisfied, we offer a hassle-free return policy within 30 days of purchase. You can return your Altafuse machine for a refund, minus restocking fees. Please note that accessories and gummy mixes cannot be returned. You can refer to our Return Policy.
Simply contact our friendly customer support team at support@altafuse.com. They'll provide you with detailed return instructions and a shipping label (for US customers). Pack your machine securely in its original packaging and send it back to us. You can refer to our Return Policy.
If your machine arrives with external damage or defects, please stop unpacking, document the issue with photos or video and email our support team at support@altafuse.com. You may be eligible for a replacement within 30 days of purchase, and warranty claims can be made within the 1-year warranty period. You can refer to our Return Policy.
Yes, you can return your used ALTA1 within the 30-day return period. However, a 10-25% restocking fee will be deducted from your refund to cover cleaning and inspection costs. Please be aware, items returned with malicious damage that fails our quality check will not qualify for a refund. These items can be shipped back to the customer upon request. You can refer to our Return Policy to learn more.
The warranty covers manufacturing defects for one year from the date of purchase for products bought from altafuse.com. It does not cover damage due to misuse, accidents, unauthorized repairs, or normal wear and tear. You can refer to our Warranty Policy to learn more.
Contact customer support at support@altafuse.com with your details and we will ask you to complete a warranty claim form. We may repair or replace the product after inspection. You can refer to our Warranty Policy to learn more.
Yes, the warranty does not cover products not purchased directly from our website, damage from improper use or environmental factors, unauthorized repairs, cosmetic wear and tear, tampered serial numbers, or products that have been disassembled or modified. You can refer to our Warranty Policy to learn more.
Orders are dispatched within three days after they're placed. For US domestic deliveries, the transit typically takes 3-5 business days. You’ll receive a tracking number to monitor your shipment's progress to your doorstep.
Shipping costs are calculated based on your order total and delivery location. You'll see the specific shipping cost before confirming your order. We offer free standard shipping within the US on orders over $30!
Unfortunately, we currently only ship to US (exclude Hawaii and Alaska). Any customs, duties, or additional fees associated with international shipments are the customer's responsibility.
Absolutely! Once your order ships, you'll receive an email with your tracking information. You can use this information to track your package's progress on the carrier's website.
- We apologize for any inconvenience! Please contact our customer support team immediately at support@altafuse.com with the following information:
- Your order number
- The item you received
- The item you originally ordered
We'll work quickly to rectify the situation and send you the correct item as soon as possible.
Please reach out to our customer support team at support@altafuse.com with your order number and the specific items that are missing. We'll investigate the issue and ensure you receive the missing items promptly.
If you need to change your order, please contact our customer support team at support@altafuse.com as soon as possible. We'll do our best to accommodate changes before your order is shipped. Once an order has been shipped, it cannot be modified.
To cancel an order that hasn't yet shipped, please contact our customer support team at support@altafuse.com right away. They'll process your cancellation and ensure you receive a full refund. Orders that have already shipped cannot be canceled.
Your ALTA1 is covered by a 1-year limited warranty against manufacturing defects in materials and workmanship. You can find detailed information about the warranty terms and conditions in the user manual or on our website at the Warranty Policy.
- Absolutely! We're dedicated to providing excellent customer support and making sure you get the most out of your ALTA1. You can reach our friendly team through the following channels:
- Email: support@altafuse.com
- Facebook group: https://www.facebook.com/groups/altafuse
We accept a variety of secure payment methods to make your shopping experience as convenient as possible. These include:
-Credit cards: Visa, Mastercard, American Express
-Debit cards: Visa, Mastercard debit cards
-PayPal: Pay conveniently using your PayPal account
-Apple Pay: For quick and secure checkout on Apple devices
-Google Pay: For fast and easy checkout on Android devices
We want you to be fully satisfied with your ALTA1 purchase, even if you used a promo code. Here's how our return policy applies to promo code purchases:
- Eligible for return: Items purchased with a promo code are eligible for return within the standard 30-day return window.
- Refund amount: You'll receive a refund for the amount you paid, minus the value of the promo code discount.
- Restocking fee: If you return a used machine, the 15% restocking fee still applies.
- Promo code re-use: Once a promo code has been used, it cannot be re-used for future purchases.
While exact potency calculations can be complex, here are some general guidelines to help you estimate:
i. Know the herb's potency: Start with the potency of the herb you're using (usually expressed as a percentage).
ii. Factor in infusion loss: Not all of the herb's compounds will transfer to the oil. Assume a loss of approximately 10-15% during infusion.
iii. Calculate infused oil's potency: Multiply the herb's potency by the weight of herb used, and then divide by the volume of oil to get a rough estimate of milligrams per milliliter (mg/mL).
Example:
- Herb potency: 15%
- Herb weight: 14 grams
- Oil volume: 250 mL
Estimated oil potency = (15% x 14 grams) / 250 mL ≈ 0.84 mg THC/mL
Each machine package includes a potency chart card. By referencing the herb potency, weight, and oil volume, you can easily estimate the final potency using the included chart.
If you need precise potency measurements, consider using third-party laboratory testing services. They can analyze your infusion and provide a detailed report.
FAQ
- Your ALTA1 infusion machine
- A glass kettle
- A lid with an ultrasonic generator
- A strainer and a cleaning brush
- User manual
- Potency chart card
1. Grind your herbs (if applicable) to a fine consistency.
2. Put the herbs into the glass kettle.
3. Select the "Activate" cycle and set the temperature and timer.
4. After the herbs are activated, pour your infusion base (oil, butter, etc.) into the glass kettle.
5. Select the "Altafuse" cycle for faster infusion if you have 17-19oz of liquid in the kettle and adjust the temperature and timer. Otherwise, select the "Infuse" cycle and set the temperature and timer.
6. Once complete, strain the infused liquid through the strainer. 7. Clean the machine after each use.
- Once you've activated your herbs, add chopped butter to the mixture and set the machine to a high temperature in "Activate" mode to melt the butter.
- Proceed with the remaining steps as usual.
Infuse: This mode is for infusion without using ultrasonic technology.
- Suitable for any amount of liquid and herbs.
- The temperature can be adjusted from 120 to 220℉ (50 to 100℃); the time can be adjusted from 10 to 180 minutes.
Altafuse: This mode is for infusion using the ultrasonic generator. It significantly speeds up the infusion process.
- To protect the ultrasonic generator, you would need to have 17-19oz of liquid in the kettle to run the Altafuse mode
-There's no limit to the amount of herbs you can use in Altafuse mode. However, for quantities exceeding 30g, consider extending the infusion time to ensure thorough extraction.
- The temperature can be adjusted from 120 to 160℉ (50 to 70℃); the time can be adjusted from 40 to 100 minutes.
1. Remove the glass kettle with the lid from the machine.
2. Discard the spent herbs from the glass kettle.
3. Clean the glass kettle with warm, soapy water and a cleaning brush. Wipe the lid and the ultrasonic generator with a damp cloth. Both the glass kettle and the lid are dishwasher safe.
4. Wipe down the exterior of the machine.
5. Allow all parts to dry completely before storing.
You can use it with different types of herbs and ingredients such as:
- Dried herbs (chamomile, lavender, mint, rosemary, etc.)
- Fresh herbs (basil, cilantro, parsley, etc.)
- Spices (cinnamon, ginger, turmeric, etc.)
- Tea leaves
- Citrus zest
- Dry fruits
You should avoid using ALTA1 to infuse any alcohol.
We recommend starting with 14 grams of herb for the optimal infusion experience. For more experienced users, you can increase the amount up to 30 grams.
The ALTA1 offers customizable infusion times to match your preferences and ingredients. Typical infusion times range from 40 minutes to 2 hours. Experiment with different durations to find your perfect infusion strength!
- A consistent white light indicates that the kettle is correctly positioned.
- During any ongoing mode, a pulsing white light is displayed.
- A green light indicates that the current cycle has finished.
- A red light indicates that the machine requires attention. Check for any errors in the user manual or contact customer support for assistance.
Several factors could affect infusion strength:
- Insufficient herb quantity: Ensure you're using the recommended amount of herb.
- Short infusion time: Experiment with longer infusion times for a stronger flavor.
- Suboptimal herb quality: Opt for higher-quality, dry herbs.
- Incorrect infusion base: Choose a base that effectively absorbs the herb's flavor and compounds (e.g., oils, butter, alcohol).
We want you to love your ALTA1 infusion machine! However, if you're not completely satisfied, we offer a hassle-free return policy within 30 days of purchase. You can return your Altafuse machine for a refund, minus restocking fees. Please note that accessories and gummy mixes cannot be returned. You can refer to our Return Policy.
Simply contact our friendly customer support team at support@altafuse.com. They'll provide you with detailed return instructions and a shipping label (for US customers). Pack your machine securely in its original packaging and send it back to us. You can refer to our Return Policy.
If your machine arrives with external damage or defects, please stop unpacking, document the issue with photos or video and email our support team at support@altafuse.com. You may be eligible for a replacement within 30 days of purchase, and warranty claims can be made within the 1-year warranty period. You can refer to our Return Policy.
Yes, you can return your used ALTA1 within the 30-day return period. However, a 10-25% restocking fee will be deducted from your refund to cover cleaning and inspection costs. Please be aware, items returned with malicious damage that fails our quality check will not qualify for a refund. These items can be shipped back to the customer upon request. You can refer to our Return Policy to learn more.
The warranty covers manufacturing defects for one year from the date of purchase for products bought from altafuse.com. It does not cover damage due to misuse, accidents, unauthorized repairs, or normal wear and tear. You can refer to our Warranty Policy to learn more.
Contact customer support at support@altafuse.com with your details and we will ask you to complete a warranty claim form. We may repair or replace the product after inspection. You can refer to our Warranty Policy to learn more.
Yes, the warranty does not cover products not purchased directly from our website, damage from improper use or environmental factors, unauthorized repairs, cosmetic wear and tear, tampered serial numbers, or products that have been disassembled or modified. You can refer to our Warranty Policy to learn more.
Orders are dispatched within three days after they're placed. For US domestic deliveries, the transit typically takes 3-5 business days. You’ll receive a tracking number to monitor your shipment's progress to your doorstep.
Shipping costs are calculated based on your order total and delivery location. You'll see the specific shipping cost before confirming your order. We offer free standard shipping within the US on orders over $60!
Unfortunately, we currently only ship to US (exclude Hawaii and Alaska). Any customs, duties, or additional fees associated with international shipments are the customer's responsibility.
Absolutely! Once your order ships, you'll receive an email with your tracking information. You can use this information to track your package's progress on the carrier's website.
We apologize for any inconvenience! Please contact our customer support team immediately at support@altafuse.com with the following information:
- Your order number - The item you received
- The item you originally ordered
We'll work quickly to rectify the situation and send you the correct item as soon as possible.
Please reach out to our customer support team at support@altafuse.com with your order number and the specific items that are missing. We'll investigate the issue and ensure you receive the missing items promptly.
If you need to change your order, please contact our customer support team at support@altafuse.com as soon as possible. We'll do our best to accommodate changes before your order is shipped. Once an order has been shipped, it cannot be modified.
To cancel an order that hasn't yet shipped, please contact our customer support team at support@altafuse.com right away. They'll process your cancellation and ensure you receive a full refund. Orders that have already shipped cannot be canceled.
Your ALTA1 is covered by a 1-year limited warranty against manufacturing defects in materials and workmanship. You can find detailed information about the warranty terms and conditions in the user manual or on our website at the Warranty Policy.
Absolutely! We're dedicated to providing excellent customer support and making sure you get the most out of your ALTA1. You can reach our friendly team through the following channels:
- Email: support@altafuse.com
- Facebook group: https://www.facebook.com/groups/altafuse
We accept a variety of secure payment methods to make your shopping experience as convenient as possible. These include:
- Credit cards: Visa, Mastercard, American Express
- Debit cards: Visa, Mastercard debit cards
- PayPal: Pay conveniently using your PayPal account
- Apple Pay: For quick and secure checkout on Apple devices
- Google Pay: For fast and easy checkout on Android devices
We want you to be fully satisfied with your ALTA1 purchase, even if you used a promo code. Here's how our return policy applies to promo code purchases:
- Eligible for return: Items purchased with a promo code are eligible for return within the standard 30-day return window.
- Refund amount: You'll receive a refund for the amount you paid, minus the value of the promo code discount.
- Restocking fee: If you return a used machine, the 15% restocking fee still applies.
- Promo code re-use: Once a promo code has been used, it cannot be re-used for future purchases.
While exact potency calculations can be complex, here are some general guidelines to help you estimate:
1. Know the herb's potency: Start with the potency of the herb you're using (usually expressed as a percentage).
2. Factor in infusion loss: Not all of the herb's compounds will transfer to the oil. Assume a loss of approximately 10-15% during infusion.
3. Calculate infused oil's potency: Multiply the herb's potency by the weight of herb used, and then divide by the volume of oil to get a rough estimate of milligrams per milliliter (mg/mL).
Example:
- Herb potency: 15%
- Herb weight: 14 grams
- Oil volume: 250 mL Estimated oil potency = (15% x 14 grams) / 250 mL ≈ 0.84 mg/mL
Each machine package includes a potency chart card. By referencing the herb potency, weight, and oil volume, you can easily estimate the final potency using the included chart.
If you need precise potency measurements, consider using third-party laboratory testing services. They can analyze your infusion and provide a detailed report.
About Us
We're MIT and UC Berkeley graduates who founded Altafuse in 2022 to revolutionize infusion. After extensive research and numerous prototypes, we created Altafuse: a sleek machine that combines rapid, efficient decarboxylation and infusion in one design. Our patented ultrasonic technology is a game changer. Join our email list or social channels to learn more!
- Email: support@altafuse.com
- Physical address: Metamorphosis (Hong Kong) Limited, 245-251 Hennessy Road, Unit A1 of Unit A, 11th Floor, Wan Chai, Hong Kong Island Hong Kong SAR
- Working Hours: Monday-Friday 10am-5pm pst
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